Terms and Conditions
Article 1 – Definitions
These are the terms and conditions:
Reflection period: the time period during which the consumer may exercise his right of withdrawal.
Consumer: a natural person who is not engaged in the practice of a profession or business and enters into a distance contract with the entrepreneur.
The term "day" refers to the calendar day.
Duration transaction: a distance contract for a series of products and/or services with a time-based delivery and/or purchase obligation.
Durable data carrier: any means by which a consumer or entrepreneur can store information addressed to him personally in a way that allows for future consultation and unchanged reproduction of the stored information.
Right of withdrawal: the consumer's ability to cancel the distance contract during the cooling-off period.
Entrepreneur: a natural or legal person who sells goods and/or services to customers from a distance.
Distance agreement: an agreement in which one or more distance communication techniques are used up to and including the conclusion of the agreement, within the framework of a system organized by the entrepreneur for the distance sale of products and/or services.
Distance communication technique: means of concluding an agreement without the consumer and entrepreneur being in the same room at the same time.
Service: By visiting our site and/or purchasing something from us, you agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including any additional terms and policies referenced herein and/or accessible via hyperlink. These Terms of Service apply to all users of the site, including browsers, suppliers, customers, vendors, and/or content contributors.
General Terms and Conditions: the entrepreneur's current General Terms and Conditions.
Article 2 – Identity of the entrepreneur
Love For My Dog [part of Hidden Beauty]
Email address: email@example.com
Chamber of Commerce number: 83488820
Article 3 – Applicability
These general terms and conditions apply to any offer made by the entrepreneur, as well as any distance contract concluded and orders placed between the entrepreneur and the consumer.
The text of these general terms and conditions will be made available to the consumer prior to the conclusion of the distance contract. If this is not reasonably possible, it will be stated before the distance contract is concluded that the general terms and conditions can be viewed at the entrepreneur's premises and that they will be sent free of charge as soon as possible upon the consumer's request.
Contrary to the preceding paragraph, and prior to the conclusion of the distance contract, the text of these general terms and conditions can be made available to the consumer electronically in such a way that the consumer can easily store on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be inspected electronically and that they will be sent free of charge at the consumer's request, whether electronically or otherwise.
If, in addition to these general terms and conditions, specific product or service conditions apply, the second and third paragraphs apply mutatis mutandis, and the consumer can always invoke the applicable provision that is most favorable to him in the event of conflicting general terms and conditions. is.
If one or more provisions in these general terms and conditions become wholly or partially null and void or are nullified at any time, the agreement and these terms and conditions will otherwise remain in effect, and the provision in question will be immediately replaced in mutual consultation by a provision that has the same or similar intent as the original.
Situations not covered by these general terms and conditions must be evaluated "in the spirit" of these general terms and conditions.
Uncertainties about the meaning or content of one or more of our terms and conditions must be explained "in the spirit" of these general terms and conditions.
Article 4 - Personal Information
Article 5 – The offer
If an offer has a limited time period or is subject to conditions, this will be stated explicitly in the offer.
The offer comes with no strings attached. The entrepreneur has the right to modify and adapt the offer.
The offer includes a thorough and accurate description of the products and/or services on offer. The description is detailed enough for the consumer to properly evaluate the offer. Images used by the entrepreneur are accurate representations of the products and/or services offered. The entrepreneur is not bound by obvious mistakes or errors in the offer.
All images, specifications, and data in the offer are for illustration purposes only and cannot be used to seek compensation or to terminate the agreement.
Product images are accurate representations of the products available. Entrepreneur cannot guarantee that the colors displayed are identical to the actual colors of the products.
Each offer contains information that makes it clear to the consumer what rights and obligations come with accepting the offer. This is particularly relevant to:
the total cost, including taxes;
any shipping charges;
the manner in which the agreement will be concluded and the actions required;
whether or not the withdrawal right applies;
the agreement's payment, delivery, and performance methods;
the period for accepting the offer or within which the entrepreneur guarantees the price;
the rate for distance communication if the costs of using distance communication technology are calculated on a basis other than the regular basic rate for the mode of communication used;
whether the agreement is archived after its conclusion, and if so, how the consumer can access it;
the method by which the consumer can check the data he provided in the context of the agreement before concluding the agreement and, if desired, restore it;
any other languages in which the agreement can be concluded in addition to Dutch;
the codes of conduct submitted by the entrepreneur and the method by which the consumer can consult these codes of conduct electronically; and
In the case of a long-term transaction, the minimum duration of the distance contract.
Optional: available sizes, colors, and material types.
Article 6 – The agreement
The agreement is concluded, subject to the provisions of paragraph 4, when the consumer accepts the offer and complies with the corresponding conditions.
If the consumer accepts the offer electronically, the entrepreneur will immediately confirm receipt of the electronic acceptance of the offer. The consumer can cancel the agreement as long as the entrepreneur has not confirmed receipt of this acceptance.
If the agreement is signed electronically, the entrepreneur will take appropriate technical and organizational steps to secure the electronic transfer of data and to ensure a secure web environment. If the customer can pay electronically, the entrepreneur will take the necessary security precautions.
Within legal frameworks, the entrepreneur can determine whether the consumer can meet his payment obligations, as well as all other facts and factors necessary for a responsible conclusion of the distance contract. If the entrepreneur has good reasons not to enter into the agreement based on this investigation, he has the right to refuse an order or request with reasons, or to attach special conditions to the implementation.
The entrepreneur will include the following information with the product or service, either in writing or in such a way that the consumer can store it in an accessible manner on a long-lasting data carrier:
1. the visiting address of the entrepreneur's establishment where the consumer can lodge complaints;
2. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
3. information about warranties and existing after-sales service;
4. the information included in Article 4 paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information
5. the requirements for terminating the agreement if it is for a period of more than one year or is indefinite in nature.
The provision in the preceding paragraph only applies to the first delivery in the case of a long-term transaction.
Every agreement is made subject to the prerequisite of sufficient availability of the relevant products.
Article 7 – Right of withdrawal
When purchasing products, the consumer has 14 days to cancel the contract without giving reasons. This cooling-off period begins the day after the consumer or a representative designated in advance by the consumer and made known to the entrepreneur receives the product.
The consumer will handle the product and packaging with care during the cooling-off period. He will only unpack or use the product to the extent required to determine whether he wants to keep it. If he exercises his right of withdrawal, he will return the product to the entrepreneur in the original condition and packaging, if reasonably possible, in accordance with the reasonable and clear instructions provided by the entrepreneur.
For more information, please see our return policy.
If the consumer wishes to exercise his right of withdrawal, he must notify the entrepreneur within 14 days of receiving the product. The consumer must notify the company in writing/via email. After indicating that he wishes to exercise his right of withdrawal, the customer must return the product within 14 days. The consumer must provide proof that the delivered goods were returned on time, such as proof of dispatch.
If the customer does not notify the entrepreneur after the expiration of the periods referred to in paragraphs 2 and 3 that he wishes to exercise his right of withdrawal, or if the product is not returned to the entrepreneur, the purchase is final.
Article 8 – Costs in case of withdrawal
If the consumer exercises his right of withdrawal, he will be responsible for the costs of returning the products.
If the consumer has already paid, the entrepreneur will refund the money as soon as possible, but no later than 14 days after the cancellation. The condition is that the product has already been returned to the web retailer or that conclusive proof of complete return can be submitted.
Article 9 – Exclusion right of withdrawal
For products described in paragraphs 2 and 3, the entrepreneur may waive the consumer's right of withdrawal. The exclusion of the right of withdrawal applies only if the entrepreneur has clearly stated this in the offer, at least in time for the agreement's conclusion.
Only the following products are exempt from the right of withdrawal:
1. that have been created by the entrepreneur in accordance with the consumer's specifications;
2. that are clearly personal in nature;
3. that cannot be returned due to their nature;
4. that can spoil or age quickly;
5. the price of which is subject to fluctuations in the financial market over which the entrepreneur has no control;
6. for loose newspapers and magazines;
7. for audio and video recordings and computer software on which the consumer has broken the seal.
8. for hygienic products of which the consumer has broken the seal.
Only services are exempt from the right of withdrawal:
1. regarding accommodation, transportation, restaurant business, or leisure activities to be performed on a specific date or during a specific period;
2. delivery of which has begun with the express consent of the consumer before the cooling-off period has expired;
3. betting and lotteries.
Article 10 – The price
Except for price changes caused by changes in VAT rates, the prices of the products and/or services offered will not be increased during the offer's validity period.
In contrast to the preceding paragraph, the entrepreneur may offer products or services with variable prices that are subject to fluctuations in the financial market over which the entrepreneur has no control. This reliance on fluctuations, as well as the fact that any stated prices are target prices, are spelled out in the offer.
Price increases within three months of the agreement's conclusion are only permitted if they are the result of statutory regulations or provisions.
Price increases are only permitted three months after the agreement's conclusion if the entrepreneur has stipulated this and:
1. They are the result of legal regulations or provisions;
2. or the consumer has the right to cancel the agreement as of the date the price increase becomes effective.
The prices stated in the product or service offer include VAT.
All prices are subject to typographical and printing errors. There is no acceptance of liability for the consequences of printing and typesetting errors. The entrepreneur is not required to deliver the product at the incorrect price if there are printing and typesetting errors.
Article 11 – Conformity and Warranty
The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations in effect on the date of the agreement's conclusion. If agreed, the entrepreneur also guarantees that the product is fit for use other than its intended purpose.
A guarantee provided by the entrepreneur, manufacturer, or importer has no bearing on the consumer's legal rights and claims against the entrepreneur under the terms of the agreement.
Any defects or incorrectly delivered products must be reported in writing to the entrepreneur within 14 days of delivery. The products must be returned in their original packaging and in new condition.
The entrepreneur's warranty period corresponds to the manufacturer's warranty period. The entrepreneur, on the other hand, is never liable for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.
The warranty is void if and only if the following conditions are met:
The consumer has repaired and/or modified the delivered products himself or has had third parties repair and/or modify them.
The delivered products have been exposed to abnormal conditions, have been treated carelessly, are contrary to the entrepreneur's instructions, and/or have been treated on the packaging;
The defect is entirely or partially the result of regulations imposed or to be imposed by the government regarding the nature or quality of the materials used.
Article 12 – Delivery and performance
When receiving and fulfilling product orders, the entrepreneur will exercise extreme caution.
The address that the consumer has provided to the company serves as the delivery location.
In accordance with article 4 of these general terms and conditions, the company will execute accepted orders as soon as possible, but no later than 30 working days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot or can only be partially executed, the consumer will be notified within 30 working days of placing the order. In that case, the consumer has the option to cancel the agreement without penalty.
In the event of dissolution under the preceding paragraph, the entrepreneur will refund the consumer's payment as soon as possible, but no later than 14 working days after dissolution.
If delivery of an ordered product is not possible, the entrepreneur will make every effort to find a replacement item. At the very least, a replacement item will be delivered in a clear and understandable manner upon delivery. The right to withdraw from replacement items cannot be ruled out. The entrepreneur is responsible for the costs of any possible return shipment.
Unless expressly agreed otherwise, the entrepreneur bears the risk of product damage and/or loss until delivery to the consumer or a representative designated in advance and made known to the entrepreneur.
Article 13 – Duration transactions: duration, cancellation and extension
The consumer has the right to cancel an agreement that has been entered into for an indefinite period and that extends to the regular delivery of products (including electricity) or services at any time by following the agreed cancellation rules and providing a notice period of no more than one month.
With due observance of the agreed termination rules and a notice period of at least one month, the consumer can terminate an agreement that has been entered into for a definite period and that extends to the regular delivery of products (including electricity) or services at any time towards the end of the fixed term.
The consumer can make use of the agreements mentioned in the preceding paragraphs:
cancel at any time and not be restricted to canceling at a specific time or period;
At the very least, cancel in the same manner in which he entered into them;
Always cancel with the same amount of notice as the entrepreneur has set for himself.
An agreement entered into for a fixed term and extending to the regular delivery of products (including electricity) or services may not be tacitly extended or renewed.
In contrast to the preceding paragraph, an agreement that has been entered into for a definite period and that extends to the regular delivery of daily news and weekly newspapers and magazines may be tacitly renewed for a fixed term of a maximum of three months, if the consumer has signed this extended agreement against the consumer can cancel with a notice period of no more than one month at the end of the extension.
An agreement entered into for a specific period and extending to the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer has the right to cancel at any time with a notice period of no more than one month, and a notice period of no more than three months if the agreement extends to the regular, but less than once a month, delivery of daily, news, and weekly newspapers and magazines.
An agreement for the regular delivery of daily, news, and weekly newspapers and magazines (trial or introductory subscription) with a limited duration is not tacitly continued and terminates automatically at the end of the trial or introductory period.
If an agreement lasts more than a year, the consumer may terminate it at any time after the first year with a notice period of no more than one month, unless reasonableness and fairness prohibit termination before the end of the agreed term.
Article 14 – Payment
Unless otherwise agreed, the consumer must pay the amounts owed within 7 working days of the start of the cooling-off period referred to in Article 6 paragraph 1. In the case of a service agreement, this period begins when the consumer receives confirmation of the agreement.
The consumer is required to report any inaccuracies in payment details provided or stated to the entrepreneur as soon as possible.
In the event that the consumer fails to pay, the entrepreneur has the right, subject to legal constraints, to charge the reasonable costs made known to the consumer in advance.
Article 15 – Complaints procedure
Complaints about the implementation of the agreement must be submitted to the entrepreneur within 7 days of the consumer discovering the defects.
Complaints received by the entrepreneur will be responded to within 14 days of their receipt. If a complaint is expected to take longer than 14 days to process, the entrepreneur will respond within 14 days with a notice of receipt and an indication of when the consumer can expect a more detailed response.
If the complaint cannot be resolved through mutual consultation, a dispute arises that must be resolved through the dispute resolution procedure.
Unless the entrepreneur indicates otherwise in writing, a complaint does not suspend the entrepreneur's obligations.
If the entrepreneur determines that a complaint is well-founded, the entrepreneur will, at its discretion, replace or repair the delivered products free of charge.
Article 16 – Disputes
Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are governed solely by Dutch law. Even if the customer lives in another country.
Article 17 - Changes to General Terms and Conditions
The most recent version of the Terms and Conditions can be found on this page at any time.
We reserve the right to update, change, or replace any part of these Terms and Conditions at our sole discretion by posting updates and changes to our website. It is your responsibility to check our website for updates on a regular basis. Your continued use of or access to our website after any changes to these Terms and Conditions are posted constitutes your acceptance of those changes.
Article 18 - Contact information
If you have any questions about the Terms and Conditions, please email firstname.lastname@example.org.