Frequently Asked Questions
1. How long does it take to receive an order?
Production and delivery times range from 3 to 21 days on average, depending on the product. Due to the high demand for our products, this may now be slightly delayed. Our trendy products are in high demand. We also sell to major retail chains all over the world.
2. Where do you get the products you sell?
The products we sell on our website are frequently from the United States and Europe. We had nameplates made in China.
3. How can I track the status of my order?
You can use the Track & Trace code you received via email to track an order. Check your spam folder as well. The mail occasionally ends up here.
4. Do you offer international shipping?
Yes, we ship worldwide, but the majority of our customers are from the Netherlands and Belgium. We are based in the Netherlands and do not charge shipping fees within the country. We always offer the cheapest shipping method to Belgium. The products are then delivered to your location for free!
5. How do I modify or cancel my order?
For the return form, please contact our customer service at firstname.lastname@example.org.
6. How will my package be delivered?
We collaborate with PostNL, DHL, and Bpost. We collaborate with the three best shipping methods in the Netherlands and Belgium.
7. How do I return my item?
For more information, please see our return policy page.
8. What should I do if my product is faulty?
If you received a defective product, we will gladly replace it at no additional cost. Please get in touch with us within 48 hours of receiving your order.
9. How do I make payment for my order? Is it secure?
Our primary concerns are your comfort, safety, and confidence. To protect your information online, we use Secure Socket Layer (SSL) encryption technology. You can pay with a debit or credit card, your IDEAL, or a variety of other methods. These are well-known companies that provide payment services to third parties. Your credit card information is processed safely and securely using SSL encryption.
10. What should I do if my question is not answered above?
We are delighted to assist you! Contact us at email@example.com.
11. What should I do if I have a complaint?
We recommend that you submit any complaints to us via email at firstname.lastname@example.org.